Management, Organisations and People Module Report Essay Example for Free

Management, Organisations and People Module Report EssayIntroductionThe aim of this report is to provide an translation to Mimi Vasquez Hair and Beauty managers advent to lead and go on to explore his relationship to his work group and how they have split uped over duration. It will first outline the methodology used to get hold of this report and then go on to introduce the managers and workers and exempt how their current work partings have developed over time. Subsequently, the report will provide an explanation to Mimi Vasquez Hair and Beauty managers approach to leadinghip and go on to explore his relationship to his work group. To conclude the report, there will be a vigorous summary of what has already been mentioned and some limitations of the findings, methodology and related theories used in the report.The beauty salon which was named after its manager is privately owned and located in Chiswick in West London. In addition, it has two other branches located i n Ealing and Hammersmith, both as well as within the West London atomic number 18a and owned by the same manager. All three of the beauty salons atomic number 18 relatively small in size making satisfactory profits and located just move out the high streets in quieter areas. The first branch was opened in 1999 in Chiswick and the others followed on 5 old age later, the Hammersmith branch being the bran-newest.MethodThis report was conducted utilise both primary and secondary interrogation. The primary research was collected directly from the manager and squad members by interviewing them. By so doing, the research collected was new and wasnt research that had already existed. Secondary research was collected through the use of books, the internet and articles and hence looking at existing data.Findings and discussion behavioral theoryAs the manager, Mimi Vasquez, supervises and manages the overall performance of his staff and the affair. His current work role is to analyse and recommend developing strategies on how to improve the quality of their service e.g. more speed and efficiency in cutting cop and accuracy with mixing colours of hair dye. These two examples are some of Mimis chief(prenominal) targets and he wishes to have met these polishs by July 2011. Mimi as well examines ways to achieve his backing goals of maximising profits and acknowledges that compensations and rewards have worked well in the past as they do and encourage staff to work better E real year he elects 2 people as the most improved and most enthusiastic team members and rewards them in the form of bonuses and HMV vouchers. His work role also involves instructing his team members and allocating them to different parts of the salon when the day gets busyMoreover, this has played a great role in the development of Mimis leadership within the business. Yukl (2006, p5) defines leadership as-Leadership is the process wherein an individual member of a group or organization exploits the reading of events, the choice of objectives and strategies, the organization of work activities, the motivation of people to achieve the objectives, the maintenance of cooperative relationships, the development of skills and self-reliance by member, and the enlistment of support and cooperation from people after-school(prenominal) the group or organisation.Yukls definition very closely matches Mimis approach to leadership in the sense that it emphasizes the importance of people skills and the social influence that leadership target have. One theory to provide evidence for this is the demeanour stance. This theory claims that people become leaders because of what they do and this can be relegate into two different categories undertaking behaviour and relationship behaviour. Task behaviour places the main focus on the degree to which a leader emphasises productivity targets, goal accomplishments and maintaining standards.These behaviours can also be called producti on-centred and it can be seen in Mimis leadership style when he uses HMV vouchers to motivate his staff to work harder and faster. Mimi has also give tongue to that rewards gave his staff an incentive to work and this played a crucial part in keeping them happy and full of energy, even towards the end of the day. Furthermore, relationship behaviour focuses on managers actions that show concern for their staff and their welfare as opposed to behaviours that concentrate on completing tasks. Although this contrasts to task behaviour, this can also be seen in Mimis leadership approach in the sense that he aims to improve his staffs skills and help them gain more confidence in their job role.Trait perspectiveThe controversy in defining leadership has enabled many different theories to be developed in an attempt to explain the meaning of a leader within a business or an organisation. Bratton (2010, p363) cited that individuals who occupy leadership positions possess superior qualities or attributes compared with the traits possessed by non- leaders. This view is known as the trait perspective and its theories such as the great man theories focus mostly on positive characteristics such as stamina, intelligence and fluency in speech.Research in 1974 by Stogdill showed that socioeconomic factors also played a great role for example, very few embodied leaders had fathers who held a low class position or who were paid quite poorly. Stogdill also found that intelligence and fluency in speech were very closely related to leadership and used these traits to differentiate leaders from followers. He then concluded that there were specific patterns of traits that encounterred in some people which gave them an returns when seeking a leadership position. Shabina and Mario also described their manager to hold very positive characteristics such as friendly, talkative, enthusiastic and organised and wasnt exchangeable the other staff members at Mimi Vasquez hair and beauty in t he sense that he was much more unyielding. This therefore justifies why Mimi is a leader.In addition, research into substitutes for leadership claim that there should be a distinct difference between the leader and the followers in a business and there should be inflexible rules and formalized areas of obligation in order to prevent the followers from being guided by their peers and replacing their existing leader. This would occur if the followers realized that their peers had the skills equivalent to their leader and they decided to follow them instead. Keith Grint (2005) also argues that successful leadership-Is not a list of innate skills and competences, or how much personal appeal you have, or whether you have a vision or a strategy for achieving that vision, but whether you have a capacity to learn from your followers.This again, provides evidence against the trait perspective stating that this is not what makes an effective leader.The shared/super leadership theoryThe fou nding of Mimis other branches, helped him gain sleep with which developed his role even come on as he had to identify problems, make choices and provide alternatives actions to his initial plans. His role development throughout the years has been quite significant and his responsibilities have duplicated allowing him to improve his time management and organisation.Mario and Shabina are two team members of the salon who were also interviewed. Mario is a professional hair stylist whose work role involves restyling and cutting clients hair, dying, permanent hair straightening, Brazilian hair blow drying etc. His work role is crucial to the business as he has qualities and skills that require a lot of training and experience in order to gain. Marios work role has developed over the years as his experience has allowed him to move up the ladder in regards to the styles and haircuts he can confidently perform. The number of clients he reserves on a daily basis has also increased over the past 6 years of working at the salon showing an improvement in his abilities.He is now responsible for his own clients as before he would only passel with Mimis clients and help around. However, he is still in a lower position to Mimi and is usually responsible for making sure that Mimis clients are book in for the dates and times they requested, making sure none of the time slots clash with one another. The Shared/super leadership theory suggests that excellent leaders are those who help their followers develop by acting as their teacher rather than keeping all of their knowledge to themselves. To add, Peter Senge(1990) also stated that leaders are designers, stewards and teachers which supports the view. Mimi has constantly trained his team members, in particularly Mario and this also adds towards the statement that Mimi is an effective leadership.Fiedlers leadership contingency theoryShabina is the only beautician at Mimi Vasquez Hair and Beauty and her role involves taking ca re of her own customers and making her own bookings as well as offering all of the operate rearing, laser hair removal, threading, massages etc. Her role doesnt involve anything to do with hair, and she works in her own room downstairs. However, Mimi is her manager also and so it is her responsibility to follow all of his guidelines and instructions. Her role has developed over the past 3 years as she first started out as an assistant, cleaning around and service of process the beautician. She then worked her way up by gaining experience and qualifications and developed her role into a full-time professional beautician.Fiedlers leadership contingency theory proposes that the potency of the leader depends on whether the leadership style is matched with the followers and the environment. It is based on 3 main assumptions 1) leader-member relations, which relate to whether the leader receives support, respect and trust of the followers 2) task structure, which relates to how struct ured the tasks performed by followers are 3) position power, which relates to the formal authority that the leader can exert through the use of punishment and rewards. This theory can explain Mimis leadership style as it explains why Mimis leadership is effective and hence how he has been able to successfully run the business for so many years. In relation to this theory, Mimi is placed to be known as a relationship-orientated leader and so it explains that his team members have been able to develop throughout the years because of his concern for them.The situational leadership theoryMimis relationship to his group is fairly hierarchical where he would force influence upon others to do something that they other wouldnt. This hair and beauty business is a good example as it shows how Mario takes responsibility for making bookings for both, his and Mimis clients. The group itself had developed over the years as they have slowly started to work as a team, helping each other and finish ing each others jobs off when the salon gets busy. In 1999, manager Mimis Vasquezs main roles were to simply open and close the salon, receive payments for the service provided and order raw materials such as hair dye, scissors, wax etc. Now, with the growth of the business, all of the team members in the salon have developed their roles as they have had to cover for each other and enhance coordination skills.The situational leadership model is where the leaders leadership style depends on the maturity of the followers it can explain that why Mimi trusts his staff to look after his salon whilst he is in a different branch. The friendly nature of the business also allows Mimi to be less formal and more flexible with rules and procedures. Bratton (2010, p.370) states that Follower maturity is determined by the ability and willingness of the followers to accept responsibility for completing their work. The fact that each team member has their own set of responsibilities proves that the ir levels of maturity are very high and hence can explain why Mimis rules are quite flexible, according to Mario and Shabina.ConclusionThe report has explored Mimis approach to leadership using the behavioural, trait, shared/super leadership, contingency and situational theories and it can clearly be seen that leadership is not easily defined and its effectiveness isnt easily measured. It has also outlined the work roles of the manager as well as the team members and explained how their roles have developed. To conclude, although the report gives a sense of idea of what Mimis leadership approach may be, in reality it is very hard to accurately describe using only one theory.AppendixBratton, J. (2010) Work and organisational behaviour. 2nd edn, Hampshire Palgrave Macmillan Grint,K.(2005) Leadership limits and possibilities, Basingstoke Palgrave Senge, P.M.(1990) The twenty percent Discipline. New York Currency/Doubleday Yukl, G.(2006) Leadership in organizations.6th edn, Englewood C liffs, NJ Prentice Hall